Service Controller

Canine Company

Canine Company

493 Danbury Rd , Wilton , CT - 06897

Jennifer Takacs

Job Description

ServiceController

CanineCompany,providerof InvisibleFence®Brandtechnology, proprietarypettraining, andinnovativepetproducts, seeksahighly motivatedandenthusiastic persontobea partofour ServiceControl teamatour headquarters inWilton, CT.

TheServiceController’sresponsibilitiesincludemanagingday-to-dayfieldoperationsfromouroffice,inafast-paced environment.ThisincludesInvisibleFence®installations,service calls,trainings,andsalesappointments.TheService ControllerworkscloselywithallFieldpersonnelandFieldSupervisors,as wellasourInsideSalesSpecialistsand Managers,andreportsdirectlyto the ServiceControlManager.

TheServiceControllerisalsoresponsibleforplanningandtrackingbusinessactivities,aswellasanalyzingdataand reports tooptimizeresults. This individualmusthavestrongcommunicationandproblem-solvingskills.

Responsibilities:

·  Developandoptimizefield-routingplanstomaximizeclientsatisfaction,productivity,andrevenue,whileatthe sametime managing drivetimeand overtime

·  AssistInsideSalesSpecialistswithschedulingto ensureclientsatisfaction

·  Communicateworkassignments tofield personnel ina timelyfashion

·  Capture andaudit datafrominstallations, servicecalls, trainings androsters

·  Processreportsregardingservicedemand,revenue, drivetime,productivity etc.

·  Proactivelymanageissueswithfieldpersonneland vehiclesthatmayaffect clientsatisfaction

·  Motivateandsupportfieldstaff

Qualifications:

·  Strongcomputerandtelephoneskills

·  Keen attentiontodetail

·  Abilityto multi-taskandmakedecisionsinafastpacedenvironment

Benefits:

·  Profitsharing

·  401K&medical/dentalbenefitsandmore

Schedule:

·  Fivedayworkweek–eighthourshifts. Rotatingscheduletocoverhoursfrom6:30amto 10:00pm Monday through Saturday

  • Must be available to be on call depending upon department needs including nights and some Sundays

·  Overtimemayberequiredduringour peak season

Ifyoulovedogs and wantacareerwhereyou love comingtoworkeveryday

APPLY NOW